BACKOFFICE OFFICER WITH GERMAN AND ENGLISH-CONECTYS-İSTANBUL-ŞİŞLİ

QUALIFICATIONS AND JOB DESCRIPTION

You come with:

• A C1 German spoken/written
• A B2 English spoken/written
• Flexibility to adjust to all kinds of project development changes
• Customer service or similar related working experience (nice to have)
• A good spirit and consciousness of service, positively provide service to customers
• Ready to work on a rotating schedule: Mon-Sun 09:00 – 22:00, from the office for the first 3 months (WFH options available afterwards)

Your day in Conectys:

• You will assist customers via email & chat in German
• You will provide best-in-class customer service and problem resolution to customer queries
• You will resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting and explaining the best solution
• You will initiate, manage, answer, and solves customers queries
• You will professionally handle incoming requests from customers and ensures that issues are resolved both promptly and thoroughly at first contact
• You will assist all customer queries by offering precise, concise, complete, and within the agreed terms

We come with:

• Soft Skills and Communication Training;
• Specific Training with access to our customers’ products;
• Professional work environment and international career opportunities;
• Office located in the heart of the city;
• WFH options available after 3 months
• Private Health Insurance;
• Additional Transportation Payment to the salary;
• Meal Vouchers.